Bob and Mary were working and living in Lynn, until one of their two young children faced a health crisis, forcing both parents to leave their jobs to provide full-time care. By late 2024, the family had lost financial stability and were staying in an emergency shelter. They had also fallen behind significantly on filing tax returns. Referred to LEO, they began working with Jordan Rojas, LEO’s Financial Empowerment Specialist, to get caught up on their taxes. Jordan helped prepare and file six years of tax returns. Bob and Mary qualified for the Earned Income Tax Credit, Child Tax Credit, and refunds from past overpayments. Their refunds allowed them to secure permanent housing. LEO will continue to support their journey toward long-term stability.